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Customer Service

Shipping & Delivery
For all toner and ink cartridges:
For local Great Toronto Area customer, we provide local delivery service. Our professional driver will deliver the order to you in one business day. Delivery is free for all orders $50 or more before taxes. Under $50, we charge flat rate, $8 per order. Local delivery cutting time is 10:00AM EST.
Out of GTA, including USA, customer will get fast and secured courier shipping services, tracking number will be sent to you by email and updated in our systems, you can check out the order status any time. All the orders will be processed in one business day, customer will be noticed in any exception. Shipping charge is free if the order is $50 or more before taxes. Under $50, actual shipping cost will be applied. Shipping cutting time is 2:00PM EST.
For printers and printer parts:
Local pick up is welcome, we open Mon-Fri, 9-5.
Local Great Toronto Area customer, we provide local delivery service, $25 per order, limited three, more than three, extra charge may apply.
Out of GTA, including USA, flat rate for the printer, the rate is depend on the printer model, the size and the weight, you will see the shipping cost when you make the purchase as an option. Shipping is standard ground service by Fedex or UPS, express service is available with extra charge. Tracking number will be emailed to customer and updated in our system, you can check out the status any time.
Privacy & Security
We commit to protect customer privacy, all the infomation collected here is secured.
Our website is SSL certified.
Returns & Replacements
We are selling remanufactured or refurbished product, due to the nature of the business, we don't take any return. But we provide customer whole life warranty for our toner/ink cartridges, if there is any problem, we will provide exchange without any question. For refurbished laser printer or printer parts, we provide limited warranty, under warranty, we reserve the right to repair, if we can't repair, we will exchange with the same or newer models.
Ordering
Online ordering is available 24/7. Phone or fax order is welcome. We also accept government purchase order.
In the case of back order, customer will be noticed, we will try to fill up the order in our earlist time. If we can't fill up the order in the customer acceptable time range, we reserve the right to cancel the order and refund the money to customer.
Payment, Pricing & Promotions
We accept the most popular online payment: Paypal, you can pay by credit card through Paypal. We also provide credit card payment on our website. It is secured, all the infomation will be kept confidential.
We reserve to change the price without notice.
For promotion items, we won't offer rain check. All back order will be offered at the current price when the order is filled up.
Viewing Orders
Login to your account, you can access all your order history and view the status for your current orders.
Updating Account Information
It's very important to update your infomation on your account, so we can deliver or ship the order to you as soon as possible. All the infomation will be kept confidential.
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