Job Description:

We are seeking a motivated and personable individual who enjoys staying active and working in a fast-paced environment to join our team. This role is essential to our daily operations and to providing an outstanding customer experience.

As a Customer Service Representative, you will be responsible for processing customer orders efficiently to meet growing demand while maintaining high operational standards. You will develop strong product knowledge across a wide range of items, including laptops, desktop computers, printers, and other office electronics. You will assist customers by answering inquiries, providing accurate product information, and managing customer expectations professionally.

Throughout your role, you will gain a deeper understanding of our business and contribute to continuous improvement by applying your skills, experience, and ideas to help drive positive change.

Integrity, professionalism, and passion are essential qualities for success in this position.

Qualifications & Skills

The ideal candidate will bring the following qualities to Printer Ready Corporation:

• A positive, motivated attitude with a strong commitment to customer satisfaction
• Ability to become a product expert and communicate product information clearly and professionally
• Comfort communicating with customers via phone, email, and ERP ticketing systems
• Strong computer skills, including the ability to navigate software such as Google Workspace, Excel, and Gmail, and effectively utilize ERP systems
• Excellent time management and task prioritization skills
• Strong attention to detail
• Fluency in English (both written and spoken)
• A sense of urgency and commitment to delivering high-quality work efficiently
• A team-oriented mindset with a desire to build positive workplace relationships

Key Responsibilities

• Verify and process all incoming orders daily in a timely and professional manner
• Provide customer support via email, phone, and messaging platforms to ensure high satisfaction levels
• Set and manage appropriate customer expectations
• Update and maintain accurate documentation to ensure accountability
• Handle customer returns and refunds, escalating issues when necessary
• Manage online customer accounts, accounts receivable, and follow up with customers as needed
• Maintain a high level of product knowledge and stay current with new product developments
• Coordinate with vendors, suppliers, logistics partners, and couriers to ensure smooth operations
• Perform front desk and reception duties as required

Work Schedule

• Monday to Friday, 8:30 a.m. to 5:00 p.m.
• Primarily office-based; limited remote work may be available.

Job Types: Full-time, Permanent